How to Report a Repair Request
Before making a maintenance request, please refer to your Tenancy Agreement and Tenants Handbook to check what type of repairs are the responsibility of the tenant and what type of repairs are the responsibility of the landlord.
Generally Tenants are responsible for certain internal, external, electrical, plumbing repairs and cleaning of chimneys. Tenants are also responsible for repairs to handles, locks and hinges on doors and windows and to electrical appliances. The Council is generally responsible for structural repairs that will affect the integrity of the house.
You may make a request in person at the Council’s office or contact the housing section by phone on 0579346800. We will prioritise emergency and urgent requests. Other routine requests will be attended to as resources permit.
A member of staff will also review your rent account and if identified that arrears exist on your account this may delay any maintenance and repairs until your rent is up to date or a payment plan is in place with the rent arrears team in Finance Section.
Out of Hours Emergencies
If an emergency should arise outside normal working hours, tenants can call:
Offaly County Council’s Out of Hours: 1800 15 15 15
Uisce Eireann/Irish Water Out of Hours: Water/Waste Water 1800 278 278
Examples of an Emergency:
- Serious risk to life or health
- Imminent threat of the house being flooded by water or sewage
- Total failure of the electricity supply or an electrical fault
- A risk of significant damage to the property
- If Offaly County Council personnel are called out where there is not an emergency, the tenant will be charged the full cost of the call–out. If the problem does not fall into the above categories, report the problem as soon as possible on the next working day.
If you need the FIRE BRIGADE, GARDAI or an AMBULANCE, DIAL 999 or 112 . DO NOT WAIT for a member of our staff.
If you have a GAS LEAK, phone the Gas Networks Ireland 24 hour Emergency Service IMMEDIATELY on Tel: 1850 205050